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Learn how to create a customer portal account in order to monitor any support tickets you have submitted for Appello.
Please access this video guide, or, follow the step by step walkthrough below:
1.Navigate to http://portal.useappello.com, then begin by selecting the 'Register here' link on the page.
2.Type your email into the provided text field. This email should match the one you use for your Appello login.
3.Enter a secure password for your account. And then re-enter the password for security purposes.
4.Tick the checkbox to confirm account creation. Then save your password.
5.Check your email and click the confirmation link to confirm the address, then return to the portal homepage.
6.Enter your email and newly created password in the corresponding fields.
7.Select 'Sign in' to access the portal.
8.Upon login, you will see a list of your submitted tickets.
9.You can filter the tickets by their status (all, open, closed) using the drop down in the top right corner.
10.To view details of an individual ticket, click on the name in the subject column.
11.You can file additional support tickets within the portal by clicking "File a Support ticket".